FAQ


When will I receive my order?

-In stock items usually ship out within a few days and should arrive within 1-5 days for US buyers and 2-4 weeks for international buyers.

-Made to order items usually take about 2 weeks for creation, and then regular shipping times apply.

-Please note custom items and made to order masks may take slightly longer.

 

I need my order by a specific date! Is this possible?

-Yes! Usually. Please contact us to confirm and let us know the date so we can ensure your order arrives on time.

-We also offer a rush option on made to order items for an additional fee. This will push your order to the front of the line and it should ship out in 1 week instead of about 2. Contact us to confirm if you need it any sooner than that, as we can also add express shipping.

 

Do you accept custom orders?

-We do! Feel free to contact us at info@hellbent.biz with your request.

 

Can I return my order?

-We accept returns on unused/unworn non-custom orders. You must contact us and send the item back within 7 days of delivery. Exceptions may be made for gift/holiday orders.

-Exchanges are welcome as well. You must contact us and send the item back within 30 days of delivery.

-The value of any rush fees paid to expedite your order can not be returned or exchanged.

-We are real people and reasonable. If you have a conflict just reach out, we’re happy to work with you to make sure you are happy with your order!

 

Why don’t you offer an item in my size?

-We are working on it! If this occurs we would be happy to make a custom order for you.

 

I can’t decide what color! Help!

-We can send you swatches. Just let us know what item(s) you are interested in.