When will I receive my order?
-In stock items usually ship out within a few days and should arrive within 1-5 days for US buyers and 2-4 weeks for international buyers.
-Made to order items usually take about 2 weeks for creation, and then regular shipping times apply.
-Please note custom items and made to order masks may take slightly longer.
I need my order by a specific date! Is this possible?
-Yes! Usually. Please contact us to confirm and let us know the date so we can ensure your order arrives on time.
-We also offer a rush option on made to order items for an additional fee. This will push your order to the front of the line and it should ship out in 1 week instead of about 2. Contact us to confirm if you need it any sooner than that, as we can also add express shipping.
Do you accept custom orders?
-We do! Feel free to contact us at firstname.lastname@example.org with your request.
Can I return my order?
-We accept returns on unused/unworn non-custom orders. You must contact us and send the item back within 7 days of delivery. Exceptions may be made for gift/holiday orders.
-Exchanges are welcome as well. You must contact us and send the item back within 30 days of delivery.
-The value of any rush fees paid to expedite your order can not be returned or exchanged.
-We are real people and reasonable. If you have a conflict just reach out, we’re happy to work with you to make sure you are happy with your order!
Why don’t you offer an item in my size?
-We are working on it! If this occurs we would be happy to make a custom order for you.
I can’t decide what color! Help!
-We can send you swatches. Just let us know what item(s) you are interested in.